Intuitive, Cloud-Based Contact Center Software

Intradiem's Intelligent Automation Software supports agents wherever they work while providing a seamless experience to customers.

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Increase operational efficiency

Increase efficiency without sacrificing agent engagement or customer experience.

Control over costs and significant savings

Deliver more training and coaching without overstaffing or constant rescheduling.

Improve agent engagement

Help remote agents and supervisors stay connected and engaged.

Reduce Handle Time and Increase Savings

Whether agents work from home or within a call center, you have the agility to monitor and address agent behavior in real-time.

Adherence & Staffing

Optimize in-house and remote agent performance in real-time.

Agent Engagement

Empower agents through

more timely coaching and seamless communication.

Back Office

Improve back office productivity with agent activity monitoring.

Business Impact Reporting

Track and report on the savings your contact center achieves with automation.

Workflow Assistant

Automate repetitive tasks like compliance regulations or auto-populating data from one system to another.

Call Handling

Ensure agent time is spent wisely with Intradiem’s automation solution.

See how your team can use real-time automation to deliver better results.

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Intelligent Automation for Customer Service Teams

Experience a modern, agile front and back office with Intradiem’s automation platform.

Real-Time Awareness

Integrates with your existing contact center technology providers to create 24/7 real-time awareness of center data and events.

Actionable Intelligence

Support all variances within centers, filtering to any level (line of business, group, queue, agent, etc) with our powerful rules engine.

Immediate Results

Use real-time automation to monitor call data and drive key performance metrics - benefitting customers, business objectives, and agents.

Proven Call Center Automation

See how our customers drive efficiency, employee engagement, and better experiences using real-time call center technology.

"With Intradiem’s technology, we have delivered 20% more training sessions regularly than we had delivered prior to moving agents to a remote workforce."

Rohit Kohli

Head of Resource Planning, Centrica

"We have realized millions of dollars in savings by not only taking advantage of offline time but being able to notify agents when certain performance metrics are out of line."

Scott D.

Workforce Operations Manager, Insurance

Get Intelligent Automation for Your Customer Service Team

Modernize your contact center and create a lasting impact for your business.

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See Intradiem in Action

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