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How to Manage and Optimize Remote Agent Performance in Your Virtual Contact Center 

Optimize Management of Remote Agents
Monitor service levels and volume across channels. Alert agents to move to a ready state to take calls when volume spikes.
Real-Time Communications and Training
Deliver critical updates without impacting service levels.
Most Centers Today are not set up to manage a remote agent workforce.
Intradiem enables you to effectively manage your contact center employees when your managers cannot be physically present.

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HEAR WHAT ONE OF OUR CUSTOMERS HAS TO SAY

“The demands of the contact center are becoming increasingly challenging. Innovation and Automation are no longer nice-to-have's, but critical dependencies for success.“

Kevin Jolliffe, Contact Center Executive

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